Refund Policy

Last updated: July 22, 2026

This Refund Policy explains how refund requests are handled for paid Relvique subscriptions and other digital services.

Relvique is operated by 11446339 Canada Corp. ("Relvique," "we," "us," or "our").

Payment services are not currently enabled. When paid services become available, this policy will apply together with our Terms of Service, Cancellation Policy, the information presented during checkout, the rules of the applicable payment provider, and applicable consumer protection law.

1. Digital Subscription Services

Relvique may offer Free, Premium, Elite, trial, promotional, or other membership plans. Paid plans may provide access to digital features such as messaging, enhanced discovery, profile visibility, or other benefits described at the time of purchase.

Because paid memberships provide access to digital services, charges may become non-refundable once the applicable service has been activated, accessed, or substantially used, except where a refund is required by law or expressly offered under this policy.

2. Requesting a Refund

If you believe you were charged incorrectly or believe you qualify for a refund, contact us within 7 days after the charge appears on your payment account.

Contacting us within 7 days helps us investigate the transaction promptly. This request period does not limit any longer period or other right that may be provided by applicable law.

Your request should include:

• Your full name.
• The email address associated with your Relvique account.
• The date and amount of the charge.
• The membership plan or service involved.
• A brief explanation of the refund request.
• A transaction reference or receipt, where available.

Do not email complete payment card numbers, card security codes, banking passwords, or other sensitive payment credentials.

3. Circumstances That May Qualify for a Refund

We may approve a full or partial refund in circumstances including:

• A duplicate charge for the same subscription or service.
• An incorrect amount charged due to a verified billing error.
• A charge processed after a timely and properly completed cancellation.
• A paid feature that was not made available because of a confirmed technical problem within Relvique's reasonable control.
• An unauthorized transaction confirmed through our investigation or by the applicable payment provider.
• A subscription purchased but not activated because of a system or payment-processing error.
• A circumstance in which a refund is required under applicable consumer protection law.
• Another exceptional circumstance that Relvique determines reasonably warrants a refund, credit, or service extension.

The existence of one of these circumstances does not automatically guarantee a refund. Each request will be assessed based on the available account, payment, technical, and usage records and any applicable legal requirements.

4. Technical Problems

Before requesting a refund for a technical issue, please contact our support team so that we have a reasonable opportunity to investigate and correct the problem.

We may ask you to provide relevant information such as the affected feature, the date and time of the issue, your device or browser type, and screenshots that do not expose confidential information.

A temporary interruption, scheduled maintenance period, device incompatibility, internet connection issue, or problem caused by a third-party service does not automatically qualify for a refund.

Where a confirmed Relvique technical failure materially prevented use of a paid service, we may provide a refund, partial refund, account credit, or extension of service, depending on the circumstances.

5. Duplicate or Incorrect Charges

If the same transaction appears more than once or the amount charged differs from the amount displayed and authorized at checkout, contact us promptly.

After verifying the error, we may refund the duplicate or incorrect portion of the charge to the original payment method.

Please note that a pending authorization displayed by your financial institution may not be a completed charge. Pending authorizations are generally controlled by the payment provider or financial institution and may disappear automatically.

6. Unauthorized Transactions

If you believe a Relvique charge was made without your authorization, contact us and your payment provider promptly.

We may temporarily restrict the affected Relvique account while investigating an unauthorized transaction or suspected account compromise.

We may request reasonable information needed to verify your identity, account ownership, and transaction details.

A refund may be declined where the charge was made by you, authorized by you, made through an account or payment method you knowingly provided to another person, or otherwise determined to be legitimate, subject to applicable law.

7. Subscription Cancellation

Cancelling a subscription generally stops future renewal charges. It does not automatically refund a charge that was completed before the cancellation.

Unless otherwise stated during checkout, a user who cancels may continue using paid features until the end of the already-paid subscription period.

Cancellation requests and renewal rules are described in our Cancellation Policy.

8. Automatic Renewals

If recurring subscriptions are offered, the renewal price, billing frequency, and cancellation terms will be displayed before purchase.

A renewal charge is generally not refundable solely because a user forgot to cancel before the renewal date. However, we may consider a promptly submitted request when the renewed service has not been used, subject to applicable law and payment-provider rules.

A charge processed after a valid cancellation that should have stopped renewal may qualify for a refund after verification.

9. Free Trials and Promotional Offers

Relvique may occasionally offer free trials, discounts, promotional prices, credits, or complimentary access.

Any trial duration, renewal price, eligibility requirement, and cancellation deadline will be disclosed with the offer.

Promotional credits and complimentary access have no cash value and are generally not redeemable or refundable unless required by law.

Users may not create multiple accounts or use false information to obtain repeated promotional benefits.

10. Situations That Are Generally Non-Refundable

Except where required by law, refunds will generally not be issued for:

• A change of mind after paid digital features have been activated or used.
• Failure to cancel before a disclosed recurring renewal date.
• Dissatisfaction with the number of profile views, likes, matches, messages, responses, dates, or relationships received.
• Lack of compatible or preferred profiles in a user's area.
• A user choosing not to use an active subscription.
• Device, browser, network, email-provider, or internet problems outside Relvique's reasonable control.
• Removal of content or limitation of features in accordance with our Terms of Service or Community Guidelines.
• Account suspension or termination resulting from fraud, abuse, prohibited conduct, identity misrepresentation, or another material violation of our policies.
• Loss of access caused by the user's failure to maintain accurate login or account information.
• Bank fees, foreign-exchange fees, overdraft fees, or other fees imposed by a financial institution or payment provider.

Nothing in this section removes a refund or other remedy that cannot legally be excluded.

11. Account Suspension or Termination

Suspension or termination of an account does not automatically entitle the user to a refund.

Where an account is suspended or terminated for a material violation of our Terms of Service, Community Guidelines, safety requirements, or applicable law, unused subscription time may be non-refundable to the extent permitted by law.

If Relvique permanently discontinues a paid service for reasons unrelated to a user's conduct, we may provide a prorated refund, credit, or another appropriate remedy for the unused portion of the service, subject to applicable law.

12. Purchases Through Third Parties

Some purchases may be processed through a third-party payment provider, mobile application store, or other authorized marketplace.

Where the third party controls the transaction and refund process, you may be required to submit your request directly to that provider under its refund procedures.

Relvique may assist with transaction information where reasonably possible but cannot guarantee or override a decision made by a third-party provider.

13. Refund Review Process

After receiving a refund request, we may review:

• The transaction and payment-provider records.
• The date and status of the subscription.
• Whether paid features were activated or used.
• Cancellation records.
• Relevant support and technical records.
• Account status and policy-compliance information.
• Any legal requirements applicable to the transaction.

We may request additional information reasonably necessary to investigate the request. Failure to provide sufficient information may prevent us from approving a refund.

We will communicate the result of the review using the email address associated with the Relvique account or the address used to submit the request.

14. Approved Refunds

Approved refunds will generally be returned to the original payment method whenever possible.

Relvique may submit an approved refund promptly, but the time required for it to appear in your account depends on the payment provider, financial institution, payment method, currency, and jurisdiction.

We do not control the processing time of banks or payment providers after a refund has been submitted.

Where a refund to the original payment method is not possible, we may request additional information to arrange another lawful refund method.

15. Partial Refunds, Credits, and Extensions

Depending on the circumstances, Relvique may offer a partial refund, subscription extension, service credit, or another reasonable remedy instead of a full refund.

Any discretionary refund, credit, or exception applies only to the specific transaction and does not require Relvique to provide the same remedy in another case.

16. Chargebacks and Payment Disputes

We encourage users to contact Relvique before initiating a chargeback so that we have an opportunity to investigate and resolve legitimate billing concerns.

You retain any right you may have to contact your payment provider or financial institution. Nothing in this policy prevents you from exercising a lawful payment-dispute right.

Relvique may provide transaction, consent, subscription, login, cancellation, usage, and communication records to the payment provider when responding to a chargeback or payment dispute.

Filing a knowingly false or fraudulent chargeback may result in account restriction or termination and may be reported to the applicable payment provider or authorities where appropriate.

17. Consumer Protection Rights

This Refund Policy does not exclude, restrict, or waive any consumer protection right or remedy that cannot legally be excluded, restricted, or waived.

Depending on your location, the type of agreement, the information provided during checkout, and the circumstances of the transaction, you may have statutory cancellation, refund, disclosure, or other rights.

If this policy conflicts with a mandatory provision of applicable law, the mandatory legal provision will apply to the extent of the conflict.

18. Changes to This Refund Policy

We may update this Refund Policy to reflect changes to our services, payment arrangements, legal obligations, or business practices.

When we make changes, we will revise the "Last updated" date at the top of this page.

A material change will not retroactively remove a refund right that applied to a completed transaction, except where permitted by law.

19. Contact Information

To request a refund or ask a question about a Relvique charge, contact: